Terms and Conditions

At Career Progression Training, we are committed to providing high-quality training and ensuring customer satisfaction. This refund policy outlines the conditions and process for obtaining a refund for our training services and products. By enrolling in our courses, you agree to the terms and conditions outlined in this policy.

1. General Refund Policy

14-Day Cooling-Off Period: If you purchase a training course and wish to cancel, you may request a full refund within 14 days from the date of purchase, provided you have not started or accessed any course materials.

Course Cancellations by Career Progression Training Ltd.: If we cancel a course for any reason, you will be entitled to a full refund or the option to transfer to another course at no additional cost.

2. Conditions for Refunds

Non-Start: To be eligible for a refund, you must not have accessed or started the course. If any part of the course has been accessed or completed, a refund will not be issued.

Materials Returned: Any physical materials provided with the course must be returned in their original condition within 14 days of requesting a refund.

3. Exceptions to the Refund Policy

Digital Products: Refunds are not available for digital products, such as e-books or software, once they have been downloaded or accessed.

Customized Training: Refunds are not available for customized training programs designed specifically for a client or organization.

Promotional Courses: Courses offered at a discount or as part of a special promotion may have limited refund options. Check the terms of the promotion for more details.

4. How to Request a Refund

Contact Us: To request a refund, contact our customer service team at [insert contact information]. Include your name, course name, date of purchase, and reason for requesting a refund.

Processing Time: Refund requests will be reviewed and processed within 10 business days. Approved refunds will be issued via the original payment method.

5. Dispute Resolution

If a refund request is denied and you disagree with the decision, you may contact us for further clarification or to discuss other possible solutions. We are committed to resolving disputes in a fair and amicable manner.

6. Changes to This Policy

Career Progression Training Ltd. reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any changes.

For additional information or questions regarding this refund policy, please contact our customer service team via the online contact us form.